Technical problems or user queries? The Service Desk Service offers you a valuable single point of contact. If you want to make changes or you encounter problems, we will analyze the situation and initiate the appropriate action directly. The focus of our centralized Expert Service Desk is on delivering first-level support and monitoring the action taken. Our top priority is to achieve user satisfaction based on rapid assistance. All Service Desk staff are ITIL Foundation certified, and coordinate closely with our specialist teams.

Our Output Management Service provides you with a complete printer infrastructure. The benefit to you is No capital investment is required; you do not need to commit in-house resources. Printing costs are billed by the page, itemized transparently according to usage. Your homogeneous printer landscape is maintained in line with the latest technical state of the art at all times, and needs-based resource and printer allocation reduces your equipment portfolio to a level in keeping with actual usage. Alongside black-and-white or color printing in different formats, our systems incorporate all the latest technical features, including scanning and faxing. You can profit from our standing as a member of the Xerox Group, one of the world's leading vendors of printing products and services.

Legally assured software licensing through our License Management Service offers protection against commercial and legal risk arising from potential under- or over-licensing. Based on regular cross-checking of your software against your installed portfolio, and routine maintenance and updating of all license and contract data, we offer you full transparency with regard to your corporate licensing. Routine reporting reveals any potential nonconformance, and enables controlled software assignment in line with the actual needs of your business.

With these services we provide the basis for automated recording, management, reporting and accounting in respect of all the assets employed by your company (user data, hardware and software etc.). The sds Data Warehouse provides a consistent basis of data for producing reports and analyses. Detailed data on hardware and software assets or peripherals is recorded and can be customized to your specific needs. "Pay-per-Use" charging and/or monthly itemized billing provides transparent accounting allocated to specific users and based on actual usage. Bill data can be generated in any desired format, including as chits to be forwarded to the Accounts department.